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COVID-19  Protocols

Cancellation Policy

  • The Covid-19 pandemic could foreseeably force the shutdown of The Center’s Sport programming due to government order. In the case of The Center having to shut down any scheduled programming before it has yet to start, The Center will provide a program “credit” in equal value for a future program.


  • In the event that a Center Program has already started, The Center will have already incurred costs including coaching fees, rental costs, equipment fees, which cannot be recouped, therefore, participants will not be entitled to a refund or credit, however, the Center will work to provide customers a prorated credit for future use to a program where possible.



  • *Face masks are required in our facility except for when exercising or consuming beverages or food. (City of Edmonton bylaw as of Sept. 3/21)

  • As the Covid-19 virus, case numbers and restrictions are constantly changing, our Covid Protocols are subject to change.

  • Signs will be posted near entrances informing patrons of any PPE requirements

  • All patrons will be subject to screening upon entry into our facility. DO NOT enter the building if you have any Covid-19 symptoms or answer yes to any questions on the Covid-19 Alberta Health checklist. (see link Covid-19 Alberta Health Checklist ) This screening checklist will also be posted near the entrance at The Center.  

  • All patrons are required to sanitize their hands when arriving at EVP Center. Hand sanitizer (60% alcohol or higher) will be provided at the front entry and around the facility. Participants are encouraged to also bring their own.

  • For teams and group bookings; the coach or team representative will be required to check-in their group, ensuring that all team members have completed the covid self checklist and are symptom free.




  • Practice good personal hygiene. Wash or sanitize your hands before, during and after play. Frequent sanitization will help prevent the spread of COVID-19.

  • Exhibit good respiratory etiquette and refrain from touching your eyes, nose, mouth and face while participating or while wearing sporting gloves.  

  • Bring your own equipment whenever possible. Shared equipment (balls) must be properly cleaned and sanitized between games/practices.

  • Return rental equipment to appropriate labelled bins.

  • Bring your own labelled water bottle with a tightly fitting lid. Water bottle refill stations will be available, however no fountains.

Facility Use Guidelines

1. Entry to Facility

  • All patrons must check in at the front counter upon entering the facility.  

  • All patrons will be required to sign our Liability Waiver Forms prior to participating in any activity. Signed forms will be kept on file for repeat customers.

  • Persons under the influence of intoxicants will not be allowed into the facility. Consumption of drugs on the premises is not permitted.

  • Please do not visit the facility if you are suffering from a cold, flu, bacterial or viral infection, communicable disease or severe skin condition.

  • Alert staff if you have any medical problems such as a heart condition, epilepsy, etc.

  • Children must be actively supervised at all times.

  • Animals are not allowed inside the building, unless they are a Certified Assistive Animal, or they are participating in a designated pet therapy program.

  • Do not bring outside food into our faciltiy. We have drinks and light snacks available for purchase.
  • Do not flush any feminine products, paper towels or wipes down the toilets. Toilet paper only!
  • All clothing must be free of inappropriate/offensive graphics or language.Clothing must also be clean and free of odors that may impact the experience of other users. 

  • We are a “Scent Free” facility. Please be considerate of other users when practicing your personal hygiene. Excessive amounts of scented hygiene products, perfumes or colognes can trigger allergies in other patrons. 


2. Court Area Use

  • Remove outdoor shoes before entering the court area. Only clean, non-marking court shoes will be allowed on court area.

  • NO open or glass containers; drinks must be in a re-sealable bottle or container.

  • NO food of any type

  • Be sure to remove all personal items and garbage when leaving the playing area.

  • Place garbage and recyclable in designated bins.

  • Demonstrate good sportsmanship at all times and refrain from using inappropriate language when inside our facility.

  • Protect your belongings! Keep bags with you and safely store them near your court. (Lockers will not be available for use at this time due to Covid-19 restrictions.) We recommend that you do not bring any valuables into the facility.

  • Please turn off and store cell phones, PDAs, cameras, and other recording devices when using change rooms or washrooms. Taking pictures within change rooms or washrooms is against the law.

Our Commitment to You

At The Center we are committed to providing a safe and clean environment to all of our visitors. 

  • In addition to routine facility cleaning protocols, high touch surfaces and shared equipment will be cleaned and sanitized multiple times/day.  

  • Cleaning products will be Health Canada approved hard-surface disinfectants for all surfaces and hand sanitizers for use against COVID-19

  • Hand sanitizer dispensers will be available at the entrance and throughout the facility.

  • Staff will be trained on proper cleaning and disinfecting practices. A “wipe-twice” method will be used to clean and disinfect. Surfaces will be wiped with a cleaning agent to clean off soil and then sprayed or wiped again with a disinfectant. 

  • A  written cleaning and disinfecting schedule will be established and staff will be required to document the time a specific area is cleaned.


Common areas: cleaning & sanitizing will include: doorknobs, light switches, water fountains (only water refilling stations will be available), benches, shoe racks, customer service counters, check in tablets, computers, keyboards, phones,debit/credit card machines, equipment handles, floors, garbage and recycling containers.

 Washrooms: cleaning & sanitizing will include: doors, handles, toilet handles, toilet seat, toilet bowl, toilet paper holder, urinal handle, urinal bowl and under bowl, walls, partitions surrounding urinal, mirrors, vanity counter, sink faucets, sink bowl, soap dispenser, hand dryer and or paper towel dispenser, garbage containers, and floors. 

Coffee bar/concession: cleaning & sanitizing will include: coffee maker, sink, counters, cabinet handles, fridge doors


Staff Offices/kitchen: Wipe desk surfaces, computers, drawer handles, filing cabinets, microwave, refrigerator, sinks, faucets, table & chairs, wash floor daily or as needed. These areas will be cleaned by user and if multiple users, at the beginning of each user shift.

Court area: any surfaces touched by hands will be cleaned as necessary and disinfected daily including: net perimeter, benches, score tables, poles, net cranks, pickleball barriers, and any other equipment used

All sports equipment that is shared will be included in our facility’s cleaning and disinfecting plan including but not limited to: volleyballs, pickleballs, paddles

  • The gymnasium flooring will also be cleaned daily.

  • Rental equipment will be assigned to one person only and will be cleaned and disinfected by staff upon return.

  • Reusable towels or disposable wipes, and spray cleaners & disinfectants, will be available to workers, volunteers and (as necessary) patrons to regularly clean commonly used surfaces

  • Lined garbage bins will be provided and strategically placed for disposing used materials.

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